Unable to view teams options within Jira Service Management when clicking on Teams

Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When a user clicks on "Teams" within the Jira instance it displays "View your profile" and the user does not see options such as "Create teams" / "Your teams" etc.
As displayed in the screenshot below:

Diagnosis

Check to see if the user that is trying to access "Teams" is part of a group that has Browse users and groups permissions under global permissions. 

Cause

User account isn't part of a group that has the Browse users and groups permission under global permission causes this issue.

Solution

Follow the below-mentioned steps to resolve this issue:

  1. Go to Global settings→ System → Security → Global Permissions
  2. At the bottom of the page you will have grant permission option.
  3. Select Browse users and groups permission and the necessary group and click on "ADD" button.


Last modified on Sep 24, 2024

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