Uncaught Error: Target container is not a DOM element error when edit or create a board

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

When doing some actions in Jira, like edit or create a board, the below error appear in the browser logs:


Uncaught Error: Target container is not a DOM element

Environment

Applies to Jira Server installations with version 2.0.10 of the SAFe EPIC to Feature Translator for Jira plugin.

Diagnosis

Check if Jira installation has the version 2.0.10 of the SAFe EPIC to Feature Translator for Jira plugin. It should like below in the application.xml:


<plugin>
      <key>com.cprime.jira.plugins.safe-translator</key>
      <name>SAFe EPIC to Feature Translator for Jira</name>
      <version>2.0.10-jira8</version>
      <vendor>cPrimeLabs</vendor>
      <status>ENABLED</status>
      <vendor-url>http://www.cprimelabs.com/</vendor-url>
      <framework-version>2</framework-version>
      <bundled>User installed</bundled>
</plugin>

Also, by disabling this plugin and testing the board creation, or the action that was not possible due to the error, it should ensure that this is the cause of this behavior. 

Cause

The new version (2.0.10) of the plugin, is causing this behavior.

Solution

Downgrade the  SAFe EPIC to Feature Translator for Jira plugin to a previous version.


Last modified on Apr 16, 2020

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