Uncaught QuotaExceededError displays in browser using Jira server

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Attempting to perform any action in the browser (such as loading a page, moving issues in the backlog, creating issues) fails with a QuotaExceededError.

Error message:
An error occurred
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Uncaught QuotaExceededError: Failed to execute 'setItem' on 'Storage': Setting the value of 'last.viewed.report.SE.scope-filter-board-item-32' exceeded the quota.
Resource: http://captainplanet.example.com/s/f9eee47c52c42eb9910478f7444b8e43-CDN/en_AUnzyqic/64016/17/5eb7aee7149dc1b2557799bdd22da83c/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=en-AU
Line: 9615
Column: 244
Environment
Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130 Safari/537.36
Stack trace
Error: Failed to execute 'setItem' on 'Storage': Setting the value of 'last.viewed.report.SE.scope-filter-board-item-32' exceeded the quota.
at Error (native)
at Object.JIRA.Projects.Sidebar.Reports.storeLastViewedReportLink (http://captainplanet.example.com/s/f9eee47c52c42eb9910478f7444b8e43-CDN/en_AUnzyqic/64016/17/5eb7aee7149dc1b2557799bdd22da83c/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=en-AU:9615:244)
...

Diagnosis

Environment

  • Chrome or Firefox 

Cause

There are 2 known causes of this problem:

  1.  Chrome has a limit on local storage of 10mb, as detailed in Chrome issue 21680002. This means each top-level domain (such as example.com) can only store 10mb, so if you have a number of subdomains for that domain (confluence.example.com, jira.example.com, stash.example.com, hipchat.example.com) they can all easily add up to the 10mb storage. It doesn't appear that there is a way of increasing this storage.
  2. JSWSERVER-16578 - Getting issue details... STATUS  which is a bug caused by atlassian-analytics consuming too much of local storage.

Workaround

Mozilla Firefox
  • Follow instruction from here.
Google Chrome
  1. Go to chrome://settings/siteData
  2. You should have a list of cookies and website data. Find the JIRA address (for example myjira.example.com), click on it to expand stored data and cookies. 
  3. You can also click on each item to see how it's size on disk
  4. You can also clear this with the 'remove' button, or clear the browser cache completely.

Description

Attempting to perform any action in the browser (such as loading a page, moving issues in the backlog, creating issues) fails with 

a QuotaExceededError in the browser.
ProductJira
PlatformServer
Last modified on May 19, 2020

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