Unexpected failure occurred when Import data from Pivotal Tracker

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

Problem

When a user is attempting an import data to JIRA Instance from Pivotal Tracker, the following appears in the atlassian-jira.log:

2016-01-20 16:44:25,810 JiraTaskExectionThread-10 ERROR larquie 1004x15135x1 1f7rsdk 10.20.133.234 /secure/admin/ImporterLogsPage!import.jspa [imports.importer.impl.AbstractDataImporter$1Thread[http-bio-8443-exec-10,5,main]] Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
java.lang.NoSuchMethodError: com.pyxis.greenhopper.jira.license.GreenHopperLicenseManager.getLicense()Lcom/atlassian/jira/license/LicenseDetails;
	at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalRapidBoardManager.isGreenHooperFeaturesEnabled(PivotalRapidBoardManager.java:73)
	at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean$3.afterProjectCreated(PivotalDataBean.java:351)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importProject(DefaultJiraDataImporter.java:628)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:345)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:527)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:490)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:253)
	at java.lang.Thread.run(Unknown Source)

Diagnosis

Environment

  • JIRA 6.3.x with JIRA Agile 6.7.5 or later, or
  • JIRA Software

Cause

The installed versions of JIRA Agile and the JIRA Importer Plugin are not compatible.

Resolution

 Upgrade the JIRA Importer Plugin to version 7.0.12 or later.

(info) JIM-1521





Last modified on May 18, 2016

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