Unexpected failure occurred when Import data from Pivotal Tracker

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Problem

When a user is attempting an import data to JIRA Instance from Pivotal Tracker, the following appears in the atlassian-jira.log:

2016-01-20 16:44:25,810 JiraTaskExectionThread-10 ERROR larquie 1004x15135x1 1f7rsdk 10.20.133.234 /secure/admin/ImporterLogsPage!import.jspa [imports.importer.impl.AbstractDataImporter$1Thread[http-bio-8443-exec-10,5,main]] Unexpected failure occurred. Importer will stop immediately. Data may be in an unstable state
java.lang.NoSuchMethodError: com.pyxis.greenhopper.jira.license.GreenHopperLicenseManager.getLicense()Lcom/atlassian/jira/license/LicenseDetails;
	at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalRapidBoardManager.isGreenHooperFeaturesEnabled(PivotalRapidBoardManager.java:73)
	at com.atlassian.jira.plugins.importer.imports.pivotal.PivotalDataBean$3.afterProjectCreated(PivotalDataBean.java:351)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.importProject(DefaultJiraDataImporter.java:628)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.DefaultJiraDataImporter.doImport(DefaultJiraDataImporter.java:345)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
	at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:527)
	at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:490)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:253)
	at java.lang.Thread.run(Unknown Source)

Diagnosis

Environment

  • JIRA 6.3.x with JIRA Agile 6.7.5 or later, or
  • JIRA Software

Cause

The installed versions of JIRA Agile and the JIRA Importer Plugin are not compatible.

Resolution

 Upgrade the JIRA Importer Plugin to version 7.0.12 or later.

(info) JIM-1521





Last modified on May 18, 2016

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