Upgrade to JIRA 4.3 or Later Fails

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Symptoms

Upgrades from JIRA 4.0, 4.1, or 4.2 to 4.3 or later fail; the following appears in the atlassian-jira.log:

2013-04-03 21:48:22,236 JiraImportTaskExecutionThread-1 WARN admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [jira.upgrade.tasks.UpgradeTask_Build602] Group not migrated. Group: uat Dev users. Error: ORA-00001: unique constraint (JIRADBUSER.UK_GROUP_NAME_DIR_ID) violated
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors during Upgrade Task: Converting Users and Groups to new structure for Crowd Embedded.
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Errors occurred during upgrade:
2013-04-03 21:48:22,322 JiraImportTaskExecutionThread-1 ERROR admin 1223x22x1 1ph3b6o 10.16.16.149 /secure/admin/XmlRestore.jspa [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Error: JIRA is unable to migrate the User Group: '<groupname>' because there is another group with the same name, that differs only by case.<br/>You need to resolve the duplicates before upgrading JIRA. Please see <a href="http://docs.atlassian.com/jira/docs-044/Upgrading+JIRA">Upgrading JIRA</a> for details.

Cause

Administrators are expected to remove any duplicate groups from JIRA prior to this upgrade, as described in the JIRA 4.3 Upgrade Guide. If this task is not completed, the listed error will result.

Resolution

  • Roll back the upgrade
  • Adjust the configuration in your earlier JIRA
  • Redo upgrade
Last modified on Mar 30, 2016

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