Upgrading and Installing Jira 5.2.5 Fails to install Service Settings in Windows

Still need help?

The Atlassian Community is here for you.

Ask the community


  • JIRA fails to start after upgrade or installing JIRA 5.2.5 using the Windows installer.


  • Upon checking on the services, the service for Atlassian JIRA is not started. When attempt to start, error message prompts to refer to System Logs for more information, refer below for the screenshot.


  • This is caused by a expired public key that is included with the Windows installer for JIRA - See  JRA-31345 - Getting issue details... STATUS


(info) Note: You will need a Java Development Kit(JDK) in order to manually install the service successfully. Also, make sure to verify the system architecture (32-bit or 64-bit) as a 64-bit JDK will not be able to create a Windows Service for a 32-bit JIRA installation or vice versa.



  • Upgrade to JIRA 5.2.6

(info) The certificate was renewed and released with JIRA 5.2.6

Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.