URISyntaxException with Illegal Character in Path when Accessing a JIRA Page
Symptoms
A JIRA page can't be accessed and throws 500 error:
2016-08-02 15:51:43,946 http-bio-443-exec-20 ERROR [o.a.c.c.C.[.[localhost].[/].[default]] Servlet.service() for servlet [default] in context with path [] threw exception [Filter execution threw an exception] with root cause
java.net.URISyntaxException: Illegal character in path at index 0: /servicedesk/customer/user/login
at java.net.URI$Parser.fail(URI.java:2848)
at java.net.URI$Parser.checkChars(URI.java:3021)
at java.net.URI$Parser.parseHierarchical(URI.java:3105)
at java.net.URI$Parser.parse(URI.java:3063)
at java.net.URI.<init>(URI.java:588)
at com.atlassian.servicedesk.internal.rest.CustomerWebAuthenticationHandler.toResponse(CustomerWebAuthenticationHandler.scala:116)
at com.atlassian.servicedesk.internal.rest.CustomerWebAuthenticationHandler.toResponse(CustomerWebAuthenticationHandler.scala:34)
at com.sun.jersey.spi.container.ContainerResponse.mapException(ContainerResponse.java:452)
... 5 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
... 95 filtered
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:29)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)
... 49 filtered
at com.atlassian.servicedesk.project.internal.web.filters.NormaliseUrlFilter.doFilter(NormaliseUrlFilter.java:25)
... 51 filtered
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)
... 51 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)Diagnosis
Checking atlassian-jira.log, there're modified files:
___ Modifications ___________________________
Modified Files : secure/default.jsp, jira-application.properties, WEB-INF/web.xml, login.jsp, default.jsp, seraph-config.xml
Removed Files : NoneCause
In this specific case, seraph-config.xml is modified and an URI path is used with a white space at the beginning: " /servicedesk/customer/user/login".
This causes JIRA to throw "URISyntaxException: Illegal character in path at index 0" when accessing the Customer Portal, because white space is an illegal character in a URI.
Resolution
Revert the changes to the modified files or ensure the custom URI doesn't have a white space in it.
Last modified on Aug 5, 2016
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