User add-ons not showing in manage add-ons

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


User installed add-ons is not showing in Add-ons > Manage add-ons if using Russian Language Pack



  • Issue happens after upgrading UPM from version 2.17.x to version 2.19.x

Diagnostic Steps

  • Language pack is in use
  • When disable language pack, the add-ons can be seen


The language pack might be corrupted due to the updated UPM


  1. Perform a full lock reindex once language pack is enabled
  2. Delete the existing language pack
  3. Reinstall the latest language pack accordingly to the version of your JIRA
  4. Restart the instance
Last modified on Feb 26, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.