User automatically added to Customer List even though Customer Portal configure as private
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
New user created without group , shouldn't be added to private customer list . To reproduce the problem :-
Create a Service Management Project
Go to Project Administrations > Permissions , add Reporter user to below :-
Browse Projects
Close Issues
Create Issues
Add Comments
Create Attachments
Go to Project Administration > Request Security . Make sure to tick Only people on my customers list can raise a request
Now , add a new user from User Management > User > Create User . Don't assign any applications .
User will be automatically added to the private customer list . (Which is wrong behaviour)
Diagnosis
Environment
Jira Software 7.0
Jira Service Management 3.0.4 and 3.0.5
Jira Service Management v3.1.0-OD-10 (Cloud)
Diagnostic Steps
Check the projectRequest Security . Make sure it was set toOnly people on my customers list can raise a request
Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.
Cause
Project Permissions configuration had Reporter user for below Permissions :-
Browse Projects
Close Issues
Create Issues
Add Comments
Create Attachments
Solution
Resolution
Check the projectRequest Security . Make sure it was set toOnly people on my customers list can raise a request
Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.
Was this helpful?