User automatically added to Customer List even though Customer Portal configure as private

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Problem

New user created without group , shouldn't be added to private customer list . To reproduce the problem :-

  1. Create a Service Management Project
  2. Go to Project Administrations > Permissions , add Reporter user to below :-
    1. Browse Projects
    2. Close Issues
    3. Create Issues
    4. Add Comments
    5. Create Attachments
  3. Go to Project Administration > Request Security . Make sure to tick Only people on my customers list can raise a request
  4. Now , add a new user from User Management > User > Create User . Don't assign any applications .
  5. User will be automatically added to the private customer list . (Which is wrong behaviour)

 

Diagnosis

Environment

  • Jira Software 7.0
  • Jira Service Management 3.0.4 and 3.0.5
  • Jira Service Management v3.1.0-OD-10 (Cloud)

Diagnostic Steps

  • Check the project Request Security . Make sure it was set to Only people on my customers list can raise a request
  • Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
  • If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.

Cause

Project Permissions configuration had Reporter user for below Permissions :-

  1. Browse Projects
  2. Close Issues
  3. Create Issues
  4. Add Comments
  5. Create Attachments

Resolution

  • Check the project Request Security . Make sure it was set to Only people on my customers list can raise a request
  • Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
  • If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.

Last modified on Nov 23, 2020

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