Problem

New user created without group , shouldn't be added to private customer list . To reproduce the problem :-

1. Create a Service Management Project
2. Go to Project Administrations > Permissions , add Reporter user to below :-
   1. Browse Projects
   2. Close Issues
   3. Create Issues
   4. Add Comments
   5. Create Attachments
3. Go to Project Administration > Request Security . Make sure to tick Only people on my customers list can raise a request
4. Now , add a new user from User Management > User > Create User . Don't assign any applications .
5. User will be automatically added to the private customer list . (Which is wrong behaviour)

Diagnosis

Environment

• Jira Software 7.0
• Jira Service Management 3.0.4 and 3.0.5
• Jira Service Management v3.1.0-OD-10 (Cloud)

Diagnostic Steps

• Check the project Request Security . Make sure it was set to Only people on my customers list can raise a request
• Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
• If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.

Cause

Project Permissions configuration had Reporter user for below Permissions :-

1. Browse Projects
2. Close Issues
3. Create Issues
4. Add Comments
5. Create Attachments

Resolution

• Check the project Request Security . Make sure it was set to Only people on my customers list can raise a request
• Check the project permissions configurations . Does it have Reporter user for some of the Permissions.
• If yes , then remove it and create a new user without assigning to any applications . By default , it shouldn't be added to private Customer List.