User cannot find the option to create company-managed project

Summary

Users with Administer Jira Global Permissions cannot create company-managed projects and the option to create company-managed projects is not available. More details on team-managed and company-managed projects can be found here.

Environment

Jira Service Management Cloud 

Diagnosis

The user can create only team-managed projects and not company-managed projects even with the right global permissions.

Cause

This behavior is observed in the instances that only have team-managed projects and the team-managed projects were enabled using the link <your site name>.atlassian.net/jsd-next-gen. When we enable team-managed project creation through the link, it does not turn on Enable Team-managed projects option under Jira Service Management configuration which prohibits the company-managed project creation steps.

Solution

You need to toggle ON "Enable Team -managed projects" option using the below steps:

  1. Navigate to Jira > Settings > Products
  2. Under Jira Service Management > Click Configuration > Scroll down to the bottom and click the toggle button to turn on Enable Team-managed projects.
  3. Once done, try to create the project again and the option to select team-managed or company-managed projects will be visible.

In case the issue is still not resolved, feel free to contact Atlassian support.

Last modified on Aug 23, 2023

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