User is unable to see Manage app/Explore app section


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

For some of the users "Manage app" or "Explore app" section is not visible, additional some of the apps from "Your App" section are missing for them.

Environment

Jira cloud

Diagnosis

Ensure whether users in question holds "Product admin" permission on "Jira administration" product.

Cause

User does not hold required permissions to access "Manage App" or "Explore App" sections. If the app is recently installed non admin users would not be able to see them via "Your app" tray.

Solution

If a user having Product admin access on "Jira administration" as admin installed an app they would be able to view installed app in "Your app section" as admin could view. 

However, if any user is not an admin and hasn't accessed the app in question in the past, then they would neither be able to access the "manage app" section because they are not part of the "Jira Administration" product access nor able to view the App installed as they never accessed the app. 

If you wish to give the user access to "manage app" please consider providing them with this access and then remove this access, user should be able to view the app in "Your app" section them.



Last modified on Dec 27, 2024

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