User 'null' does not have permission to see issue

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible


The problem is started to happens when:

  • Create or edit an issue.
  • Linking an issue.
  • Transit an issue.

The following appears in the JIRA UI:

Referer URL:
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
com.atlassian.jira.exception.IssuePermissionException: User 'null' does not have permission to see issue 'XX-123'
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.assertIssueIsValid(
at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssueObject(
at com.atlassian.jira.web.action.issue.DeleteIssue.isCurrentDeletedIssue(
at com.atlassian.jira.web.action.issue.DeleteIssue.getViewUrl(
at com.atlassian.jira.web.action.issue.DeleteIssue.doExecute(
at webwork.action.ActionSupport.execute(
at com.atlassian.jira.action.JiraActionSupport.execute(
at webwork.interceptor.DefaultInterceptorChain.proceed(
at webwork.interceptor.NestedInterceptorChain.proceed(
at webwork.interceptor.ChainedInterceptor.intercept(
at webwork.interceptor.DefaultInterceptorChain.proceed(
at webwork.dispatcher.GenericDispatcher.executeAction(
at webwork.dispatcher.GenericDispatcher.executeAction(
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(

HAR file will shows 401 error code when trying to close the create issue pop up screen:

POST 401 (Unauthorized)
ajax[40652322] error : {
successful  : false,
status      : 401,
statusText  : error,
hasData     : true,
readyState  : 4,
requestId   : 40652322,
aborted     : undefined,


The problem is caused by the JIRA Automation Plugin.


Disable the JIRA Automation Plugin.


The problem has been traced in


Last modified on Jul 26, 2017

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