User's Last Login Does Not Update But They Are Creating Issues Within JIRA

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Problem

Looking through User Management, you see users either show an Old Last Login Time or "Never Logged In" however they are creating Issues within JIRA

Cause

tip/resting Created with Sketch.

When a user creates issues via Email, it does not update the Last Login Time on their account

Last Login Time only updates when the user logs directly into the instance

Attention

There is a normal delay of 4 to 24 hours for for the Last Active Date to be updated across all products.

Last modified on Jan 17, 2023

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