Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Jira Drag and Drop plugin (version 1.0.3) prevents Report Graphs from showing in Service Management.
Steps to Reproduce
- Install Jira with Service Management 2.3.5.
- Add Jira Drag and Drop plugin version 1.0.3 to the instance.
- Go to the report page of any of your Service Management portals you would not be able to see the report charts correctly and when you mouse-over, you would only be able to see the report faintly
Resolution
Update the Jira Drag and Drop plugin to the latest version.