Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management

Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Jira Drag and Drop plugin (version 1.0.3) prevents Report Graphs from showing in Service Management.

Steps to Reproduce

  • Install Jira with Service Management 2.3.5.
  • Add Jira Drag and Drop plugin version 1.0.3 to the instance.
  • Go to the report page of any of your Service Management portals you would not be able to see the report charts correctly and when you mouse-over, you would only be able to see the report faintly

Resolution

Update the Jira Drag and Drop plugin to the latest version.

Last modified on Feb 5, 2025

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