What are trusted users in Cloud?
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
The user role "trusted" was discontinued in the centralized user management experience. If your site uses the new experience, this role is not available.
Summary
Learn what is the Trusted role available in your site's User Management area.
What is the trusted role?
The trusted role is a privileged role with more permissions than a basic user, but fewer permissions than a site admin.
What permissions do trusted users have?
Trusted users can:
- Always have a product license for all products on the site. This is automatically granted when you assign them the trusted role and can't be modified.
- Invite new (basic) users to any products on the site without site admin approval.
- Administer site products.
- Add products to the site.
- Add apps to the site.
What permissions trusted users don't have?
Trusted users cannot:
- Access the User Management area (https://<sitename>.atlassian.net/admin).
- Revoke existing user's product access.
- Access the site's billing information.
Essentially, a trusted user is a site administrator without access to the User management area.
Trusted users do not get product access through the default access group of the products. When a user is granted the role of a trusted user, they remain in all groups they are part of, and are also added to a hidden group of trusted users. This group has all the permissions mentioned above. You can view this group, for example, when you go to Jira's global permissions:
This group is hardcoded and cannot be managed through the user management area.