What is the difference between Chat and the Slack integration?
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Learn about the two Slack integrations available in Jira Service Management.
Are there two ways to integrate a service project with Slack?
Yes! When setting up a Jira Service Management project, there are two ways to integrate your project with Slack: Chat or Slack Integration.
Both integrations allow you to create and work on tickets in Slack but have different use cases. Some key points about them:
- Each integration uses a separate app in Slack to function and have an entirely separate usability.
- The Slack integration uses an app named Jira.
- The Chat integration uses an app named Assist.
- The two integrations can coexist within the same Slack workspace and service project.
- The Chat feature is exclusive to service projects.
What is the Jira Slack Integration?
- It's available for all Jira products and project types (business, software, and service).
- This integration works exclusively for licensed users.
- Creates tickets in Jira based on issue types.
- Powered by the app named Jira (Cloud):
You can read more about this integration at Integrate Jira Cloud and Slack.
What is Chat/Assist?
- Available only for service projects (Jira Service Management).
- Works for unlicensed users (customers) as well. Both licensed Jira users and customers (unlicensed users) can use it to raise requests.
- Creates tickets based on request types (exclusive to service projects).
- Adds to Slack an app named Assist:
You can read more about this integration at Receive and manage requests in Slack or Microsoft Teams.