When creating a new issue, you receive the error message Approver: Pick another user as the selected user doesn't exist.

For Atlassian eyes only

This article is Not Validated and cannot be shared with customers.


Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

You are unable to create new Jira issues and are getting this error message during the action:

Approver: Pick another user as the selected user doesn't exist.


Environment

Jira Cloud

Cause

You have an invalid value set for the Approver field.

Solution

Looking the Custom Fields configuration from your instance, you will find the Approver field: https://<sitename>.atlassian.net/secure/admin/ViewCustomFields.jspa

If you open the details of the affected custom field, you will note you probably have a default value set. Something like this:

Default Value:
<User Name>, unknown

This default unknown value is what is causing the problem here. You need to remove it or, at least, edit it.
To edit or remove this default value, please follow these steps:

  1. Go to > Issues;
  2. Click on Custom fields on the sidebar;
  3. Click on the right next to and Context and default value;
  4. Now you have 3 options: edit the default value, remove the entire context or even delete the custom field itself if you want (in case you're not using it at all);
  5. Click 'Modify';
  6. Now you will be able to create issues again.
Last modified on Apr 27, 2022

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.