When creating a new issue, you receive the error message Approver: Pick another user as the selected user doesn't exist.
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
You are unable to create new Jira issues and are getting this error message during the action:
Approver: Pick another user as the selected user doesn't exist.
Environment
Jira Cloud
Cause
You have an invalid value set for the Approver field.
Solution
Looking the Custom Fields configuration from your instance, you will find the Approver field: https://<sitename>.atlassian.net/secure/admin/ViewCustomFields.jspa
If you open the details of the affected custom field, you will note you probably have a default value set. Something like this:
Default Value:
<User Name>, unknown
This default unknown
value is what is causing the problem here. You need to remove it or, at least, edit it.
To edit or remove this default value, please follow these steps:
- Go to > Issues;
- Click on Custom fields on the sidebar;
- Click on the right next to and Context and default value;
- Now you have 3 options: edit the default value, remove the entire context or even delete the custom field itself if you want (in case you're not using it at all);
- Click 'Modify';
- Now you will be able to create issues again.