Why did the ticket emoji not trigger the Assist app in Slack?
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
This article will clarify why adding the :ticket: emoji to a message in Slack may not trigger the Assist app (used for the Chat integration in Jira Service Management).
Why did the emoji not trigger the Assist bot?
Using the :ticket: emoji to create requests is exclusive to configured request channels. To trigger the Assist app in Slack with this emoji, ensure your project has a designated request channel, as it only works on messages within that channel.
Explore all available request creation methods in the Chat integration at Create issues in Slack.