Windows successfully diagnosed a low virtual memory condition due to tomcat

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Windows is reporting a low virtual memory condition for the Jira Tomcat process:

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: tomcat8.exe.x64

Environment

Jira running in a virtual Windows environment.

Diagnosis

  • Slow page loading or other performance issues.
  • Repeated low virtual memory conditions reported on the Windows Event Viewer.
  • High percentage of swap space used which can be found in the <total-swap-space>  and <free-swap-space>  in the Support Zip.

Cause

Java will use more RAM outside of the allocated heap as outlined in Run Jira Server in a virtualized environmentExcessive memory overcommitment can cause the OS to read/write memory to disk which can introduce performance issues.

Solution

A number of steps can be taken to resolve this behavior:

  1. Review the Jira applications installation requirements and heap usage to increase the Jira application memory by small amounts (256mb) to verify if the problem is still occurring.
  2. Repair Windows system files.
  3. Increase the minimum page size of the paging file.


If the issue persists after taking these steps, please reach out to Atlassian Support with a Support Zip from your environment.



Last modified on Jan 24, 2022

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.