Workaround to make RCA field as mandatory for P1 and P2 issues
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Summary
Workaround to make RCA field as mandatory for P1 and P2 issues
Solution
There is no direct way to achieve this. However, we can use a validator for the transition towards close/done status and post a message as "Root cause is required for P1 and P2. Please comment "NA" for rest of the priorities.".
Steps:
- Navigate to the associated "Workflow" and Edit in "Diagram" view.
- Select the transition which is responsible for Closure/Done status and open "Validators" under "options"
- Add a validator as shown below:
- Publish the draft