Workflow transitions or create issue failing due to missing class 'com.atlassian.labs.jira.workflow.HipChatPostFunction'

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

 

Problem

One or more of the actions (create, workflow transition) are failing with the following error : 

The following appears in the atlassian-jira.log

2015-10-12 10:35:36,913 http-apr-8082-exec-11 ERROR xxxxx 635x4921x1 1wd5jf9 31.24.4.139,127.0.0.1 /secure/QuickCreateIssue.jspa [atlassian.jira.workflow.DefaultOSWorkflowConfigurator] Could not load class 'com.atlassian.labs.jira.workflow.HipChatPostFunction'
java.lang.ClassNotFoundException: com.atlassian.labs.jira.workflow.HipChatPostFunction
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1720)
	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1571)
	at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:88)
	at com.atlassian.core.util.ClassLoaderUtils.loadClass(ClassLoaderUtils.java:50)

Cause

Seems like the problem is coming from the HipChat plugin in JIRA.

Resolution

  • Go to the respective project workflow configuration and edit the respective transition.
  • Check if any post function call "HipChatPostFunction". If yes, please remove it and publish the workflow.
  • Test the problem again.
Last modified on Mar 30, 2016

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