XML restoration failed as Jira is unable to clean the cache directory
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*Except Fisheye and Crucible
Summary
XML restoration failing with following exception:
2020-12-23 09:36:47,570+0700 JiraImportTaskExecutionThread-1 ERROR admin 572x450x1 abcd11 10.0.0.1 /secure/admin/XmlRestore.jspa [c.a.jira.plugin.PluginPath$JiraHomeAdapter] Unable to delete file: C:\Program Files\Atlassian\Application Data\Jira\plugins\.osgi-plugins\felix\felix-cache\bundle251\version0.0\plugin_5966330075261996795_eazybi-jira-6.1.2_1608690614195.jar-lib\0\META-INF\rails.root\vendor\gems\mondrian-olap\lib\mondrian\jars\olap4j-1.2.0.jar exists:true canRead:true canWrite:true isDirectory:false
2020-12-23 09:36:47,571+0700 JiraImportTaskExecutionThread-1 ERROR admin 572x450x1 abcd11 10.0.0.1 /secure/admin/XmlRestore.jspa [c.a.j.bc.dataimport.DefaultDataImportService] Unable to clean the cache directory: C:\Program Files\Atlassian\Application Data\Jira\plugins\.osgi-plugins\felix
com.atlassian.plugin.osgi.container.OsgiContainerException: Unable to clean the cache directory: C:\Program Files\Atlassian\Application Data\Jira\plugins\.osgi-plugins\felix
...
Caused by: java.io.IOException: Unable to delete file: C:\Program Files\Atlassian\Application Data\Jira\plugins\.osgi-plugins\felix\felix-cache\bundle251\version0.0\plugin_5966330075261996795_eazybi-jira-6.1.2_1608690614195.jar-lib\0\META-INF\rails.root\vendor\gems\mondrian-olap\lib\mondrian\jars\olap4j-1.2.0.jarEnvironment
- Jira 8.13.0
- Jira Service Management 4.13.0
- eazyBI Reports and Charts 6.1.2
Diagnosis
XML restoration failed despite assuring that Jira user has privileges to the Jira Home directory and re-built the .osgi-plugins directory.
The exception is specific to eazyBI JAR extractions and XML restoration works accordingly as we uninstall the app from the Jira instance.
Cause
eazyBI Support has confirmed that issue is reproducible on their end and they have a development ticket opened to address this in future versions of eazyBI app.
Solution
As a workaround, disable eazyBI app before XML restoration is performed and enable it back after the restoration.