Jira Ops documentation
Jira Ops helps software and IT teams run more efficient incident management processes, identify resolutions faster, and learn from every incident.
Set up Jira Ops
allows you to easily track, communicate and resolve incidents. In this section, you'll learn how to set up for the first time.
Raise and manage incidents
In this section, you'll learn how to raise an incident in , where to find your list of incidents and the parts that compose the incident view.
Create a postmortem
A postmortem is a written record of an incident that contains information such as incident impact, mitigation steps, root cause, and follow-up actions. Learn to create a postmortem in this section.
Jira Ops best practices
The best practices handbook contains lessons we've learned responding to incidents for more than a decade. It can be adapted to suit the needs of your own team.
Frequently asked questions
A selection of the most frequently asked questions.
See the most frequently asked questions, learn more about Jira applications and issues advance search.
Incident response report
This report helps you by tracking how your team is responding to incidents over time by displaying the number of incidents raised and mean time to resolution.
GDPR changes to usernames in Jira Cloud