Update issue details

On this page:

This page is relevant for anywhere you see the new Jira issue view. For information on the old issue view, take a look at Editing and collaborating on issues.

You can store a huge amount of information in the fields on a Jira issue, in both in-built and custom fields (which you create yourself). Things like the assignee, labels, priority, and due date can all be important factors that decide when and how you move an issue forward and resolve it. These issue details also help you categorize and search for the issue later.

Update basic details

There's no trick to updating issue details—open an issue and click on the field you'd like to update—but there are a few shortcuts. There's also no need to press save when you edit issue details, as whatever you enter is saved as soon as you click or tap away from a field (unless you press escape to discard a change).

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To quickly assign an issue to yourself, select the issue and press i. To quickly open the assignee field to assign the issue to someone else, press a.

Change the issue type

If you create an issue but realize later that it's the wrong type (a bug instead of a task, for example), choose the issue type symbol at the top-left of the issue and select a new issue type.

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To view issue history or the work log, click on the Comments drop-down menu at the bottom of the issue and choose History or Work log.

Log and track time

Jira comes with in-built time tracking, so you and your team can log the amount of time you spend working on an issue and use the information for reporting and planning.

To log time:

  1. Choose ••• > Log work (or click on the time tracking field).
  2. Enter the time spent, choose when the work was started, and optionally complete any other fields.
  3. Choose Save.

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If you and your team use time tracking regularly, you may want to configure the layout of your issues so that time tracking is always visible.

  1. Time tracking panel: Shows the time logged so far, and time remaining. Click anywhere on the panel to log time.

View and edit field tabs and work with apps in glances

Glances let you use apps from the Atlassian Marketplace to see information from external sources and add extra functionality. For example, you can automate issue actions—like comment on all related issues when an issue is resolved—or add reminders to make sure you don't miss a deadline. They also hold the fields for any field tabs you've configured.

Glances for apps appear above Show more in the issue details. If you've configured field tabs, those fields will also appear in a glance, and can be above or below the Show more link. If you're a project admin and would like to change the position of a field tab glance, open an issue and choose ••• > Configure. Take a look at Configure field layout in the issue view for more information on field layout in the issue view.

  1. Field tab name
  2. Fields in the tab

Select a glance to open it and see more detailed information about the app.

Track issues with labels

Labeling helps you categorize and search for issues. When viewing an issue, locate the Labels field in the issue details and start typing to add a label. If there are existing labels, Jira will suggest them as you type.

You can click a label to see a list of all issues with that label.

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Add the Labels Gadget to your dashboard to quickly find issues with labels relevant to you and your team.

Description, primary, and secondary fields

Certain fields, and the information in them, will be more important than others, and you'll also update some fields more often than others. You can configure the layout of your issues to make sure that important information is always visible, while other information is there but not so prominent.

  1. Issue fields: Primary fields appear at the top of this section, above the Show more link.
  2. Show more: Secondary fields are hidden behind this link when they're empty. When they have a value, they'll appear above Show more.

Last modified on Jun 20, 2019

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