Update issue details
You can store a huge amount of information in the fields on a Jira issue, in both in-built and custom fields (which you create yourself). Things like the assignee, labels, priority, and due date can all be important factors that decide when and how you move an issue forward and resolve it. These issue details also help you categorize and search for the issue later.
There's no trick to updating issue details—open an issue and click on the field you'd like to update—but there are a few shortcuts. There's also no need to press save when you edit issue details, as whatever you enter is saved as soon as you click or tap away from a field (unless you press escape to discard a change).
To quickly assign an issue to yourself, select the issue and press i. To quickly open the assignee field to assign the issue to someone else, press a.
Change issue type
If you create an issue but realize later that it's the wrong type (a bug instead of a task, for example), choose the issue type symbol at the top-left of the issue and select a new issue type.
To view a history of the changes made to an issue, click on the Comments drop-down menu at the bottom of the issue and choose History.
Primary and secondary fields
Certain fields, and the information in them, will be more important than others, and you'll also update some fields more often than others. You can configure the layout of your issues to make sure that important information is always visible, while other information is there but not so prominent.
- Issue fields: Primary fields appear at the top of this section, above the Show more link.
- Show more: Secondary fields are hidden behind this link when they're empty. When they have a value, they'll appear above Show more.
Log and track time
Jira comes with in-built time tracking, so you and your team can log the amount of time you spend working on an issue and use the information for reporting and planning.
- Time tracking panel: Shows the time logged so far, and time remaining. Click anywhere on the panel to log time.
If you and your team use time tracking regularly, you may want to configure the layout of your issues so that time tracking is always visible.
Visit chat rooms, check support tickets, and more with glances
Glances let you use apps from the Atlassian Marketplace to see information from external sources and add extra functionality. For example, you can automate issue actions—like comment on all related issues when an issue is resolved—or add reminders to make sure you don't miss a deadline.
If you've configured field tabs in the old issue view, those fields will appear in a glance.
Glances appear above Show more in the issue details.
Select a glance to open it and see more detailed information about the app and its activity.