Duplicate fields are displayed when changing tabs within a Jira issue

On this page

Still need help?

The Atlassian Community is here for you.

Ask the community


This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

The same fields are displayed when moving between different tabs in a JIRA issue.

Diagnosis

Environment

  • JIRA 7.13.1+

Diagnostic Steps

  • Opening different tabs does not refresh the fields displayed on tabs. 

  • The correct fields are not displayed that are configured in the screen scheme for the issue type and operation.

  • There is an HTTP POST request to /TheAffectedScreen.jspa with status 202 or 304.

Cause

There are missing HMTL tags in text field configurations.

Resolution

Resolve the missing tags.

  • Method 1  Identify the broken field via HTML response.
    1. Open Developer Tools for your browser.
    2. Navigate to the affected issue screen.
    3. Search for a POST request to /TheAffectedScreen.jspa with status 202 or 304.
    4. Open the referrer link to the URL of the field configuration (if available).
    5. Add any missing open or closing tags or remove the extra tag.
  • Method 2  Identify the broken field manually:
    1. Determine which tab the duplicate page starts carrying to the next tab.
    2. Identify the fields on the affected tab:
      1. ⚙️ → IssuesScreens : Search for the screen scheme and click the link.
      2. Click to open the appropriate screen for the Issue Operation.
      3. Note the fields on the affected tab.
    3. Review the configuration of the fields for the affected tab.
      1. ⚙️ → Field Configurations : Search for the field configuration scheme and click the link.
      2. Click to open the appropriate field configuration for the affected issue type.
      3. Click Edit on each field that is configured for that tab.
      4. Check for missing open or closed HTML tags.
    4. Add any missing open or closing tags or remove the extra tag.
Description Duplicate fields displayed on issue tabs.
Product Jira, Jira Software, Jira Service Desk
Last modified on May 20, 2019

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.