JIRA applications overview

JIRA Software overview

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JIRA application overview

The JIRA family of applications are built on the JIRA platform. JIRA Core is the default application of the JIRA platform, and will always be present in a JIRA instance. You may also choose to include other applications in your instance, such as JIRA Software and JIRA Service Desk. A user may require access to one, all, or any combination of these applications. 

If you're a JIRA administrator, check out more information on Licensing and application access.

Application features and project types

Each application delivers a tailored experience for its users, and has an associated project type which in turn offers application specific features. Below is a list of the project types, and their associated application specific features.

Application Project type Application specific feature set
JIRA Core Business projects
  • Available to all licensed users
JIRA Software Software projects
  • Integration with development tools
  • Agile boards
  • Release hub for software versions
JIRA Service Desk Service Desk projects
  • Service Level Agreements (SLAs)
  • A customizable web portal for customers
  • Permission schemes allowing customer access

All users that can log in to a JIRA instance will be able to see all the projects in that instance (pending permissions), but they will only be able to see the application-specific features when they have application access. For example, a Software project is able to display information from linked development tools, such as Bitbucket and FishEye, as well as agile boards, but this information is only viewable by a JIRA Software user. A JIRA Core user would be able to see the Software project, but would not be able to see the Software-specific features, like agile boards or the information from linked development tools. Likewise, a JIRA Software user would not be able to see any JIRA Service Desk application-specific features on a Service Desk project, only a basic view of the project and its issues.

  • Only a JIRA administrator can create a project for an installed application. They do not need application access to create the project, but they do need application access if they'd like to view or use the project.
  • Anonymous users will have access equivalent to JIRA Core users. In other words, they can view issues and work in any type of project, but they won't see application-specific features, e.g. agile boards, which are JIRA Software-specific features. To know how to allow anonymous users access to projects, see Allowing anonymous access to your instance.

A list of the applications, their user roles, and their project's application-specific features can be found below:

    JIRA Core JIRA Software JIRA Service Desk
      JIRA-Core-user JIRA-Software-user JIRA-ServiceDesk-agent Customers


Project level Create (tick) (tick) (tick) (error)
View (tick) (tick) (tick) (error)
Issue level

Create (tick) (tick) (tick) (error)
View (tick) (tick) (tick) (error)
Comment (tick) (tick) (tick) (error)
Transition (tick) (tick) (tick) (error)
JIRA Gadgets View (tick) (tick) (tick) (error)


Project level Create (error) (tick) (error) (error)
View (tick) (tick) (tick) (error)
Issue level

Create (tick) (tick) (tick) (error)
View (tick) (tick) (tick) (error)
Comment (tick) (tick) (tick) (error)
Transition (tick) (tick) (tick) (error)
View Development
(error) (tick) (error) (error)
View Release information (error) (tick) (error) (error)
Board level Create (error) (tick) (error) (error)
View (error) (tick) (error) (error)
JIRA Software gadgets View (error) (tick) (error) (error)

Service Desk

Project level Create (error) (error) (tick) (error)


(tick) (tick) (tick) (tick)
Issue level

Create (error) (error) (tick) (tick)
View (tick) (tick) (tick) (tick)
Comment (tick) (tick) (tick) (tick)
Transition (error) (error) (tick) (error)
SLA level Create (error) (error) (tick) (error)
View (error) (error) (tick) (error)
Queue level Create (error) (error) (tick) (error)
View (error) (error) (tick) (error)
JIRA Service Desk gadgets View (error) (error) (tick) (error)

Last modified on Feb 13, 2019

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