500 Internal Server Error due to ParseException es-419 is not a valid language tag

Symptoms

Certain functionality in JIRA can cause an Internal Server Error and throw a java.text.ParseException in the log files.

The following appears in the atlassian-jira.log:

2013-06-12 09:33:46,648 http-bio-9060-exec-11 ERROR admin 573x398x1 15465ge 127.0.0.1 /rest/project-templates/1.0/templates [jersey.spi.container.ContainerResponse] Mapped exception to response: 500 (Internal Server Error)
javax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag
	at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:265)
	at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:222)
	at com.sun.jersey.server.impl.VariantSelector.selectVariant(VariantSelector.java:290)
	at com.sun.jersey.spi.container.ContainerRequest.selectVariant(ContainerRequest.java:679)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)  <+2> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)  <+1> (WebApplicationImpl.java:287)
	at com.sun.proxy.$Proxy1948.selectVariant(Unknown Source)  <+3> (Status.java:347) (SecurityExceptionMapper.java:23) (SecurityExceptionMapper.java:15)
	at com.sun.jersey.spi.container.ContainerResponse.mapException(ContainerResponse.java:452)  <+5> (WebApplicationImpl.java:1406) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)

...
Caused by: java.text.ParseException: String, es-419, is not a valid language tag
	at com.sun.jersey.core.header.LanguageTag.parse(LanguageTag.java:122)
	at com.sun.jersey.core.header.AcceptableLanguageTag.<init>(AcceptableLanguageTag.java:69)
	at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:418)
	at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:416)
	at com.sun.jersey.core.header.reader.HttpHeaderReader.readList(HttpHeaderReader.java:465)
	at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptableList(HttpHeaderReader.java:436)
	at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptLanguage(HttpHeaderReader.java:423)  <+1> (HttpHelper.java:220)
 

Cause

This error was caused due to a bug on JIRA versions prior to 6.3.1, if Spanish - Latin America (es-419) is selected as the preferred language in Chrome browser. 

JRA-33686 - Getting issue details... STATUS

Work-around

  • In Chrome, please navigate to Preferences > Language and Input Settings > Ensure that Spanish (Latin America) is not the preferred language by making sure it is not at the top of the list of user languages.

Last modified on Mar 30, 2016

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