How to disable custom Configure Fields in Create Issue screen

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

Problem

During issue creation and issue edit, the "Configure Fields" button will be shown on the top right corner of the screen, as below:


Jira < 8.22

Jira > 8.22

Up to Jira 8.21.x the screen change occurs as the fields are checked or unchecked in show Custom Fields. Starting in Jira 8.22.x the changes are only applied after clicking on Apply changes.


However Jira administrators may want to prevent users to create a custom screen as although some fields may not be required (starred, so may cannot be changed), are important to be kept.  

Resolution

To block the changes users may enter in Configure Fields, a Javascript needs to be injected in a field or banner.

The script:

<!-- Message Banner --> 
<div style="background-color: clear; border: 2px ; margin: 2px; padding: 2px; font-weight: bold; text-align: center;"> 
    <font size="3"><b>Open a <a href="https://jira.availity.com/servicedesk/customer/portal/44/group/212" target="_blank">Jira Support Request</a> or <a href="https://jira.availity.com/servicedesk/customer/portal/44/group/223" target="_blank">Tempo Support Request</a></font></b> 
</div>            
<script type="text/javascript"> 
/* this script runs on every page in jira, used for customization via javascript */  
// comment out the line below to show banner. Add content below /script tag  
// $("#announcement-banner").hide();  
function forceUIMod() {      
    // this will force all hidden fields to appear on "Create as Linked" screen   
    $(".qf-field").css("display","block");    
    // keep code light here, it runs often  
}   
    setTimeout( function() { forceUIMod(); }, 500); 
    // try to run right away  
    setInterval( function() { forceUIMod(); }, 2000); 
    // respond to DOM changes  
</script> 
<!-- Content for announcement banner  -->   
<!-- End content -->

How to use:

  1. Ensure your instance allows custom HTML or Javascript on Administration > System > General configuration > Edit Settings > "Enable HTML in field descriptions and list item values" ON
  2. Add the Javascript in a Custom field or Banner Edit information, below an example from banner:
    • Go to Administration > System  > Announcement banner and add the Script above

  3. At this point the Configure Fields Custom Fields will not change the screen.

Note this is only visual, even though not showing in interface, in database the user modification is stored. 


Result

The result can be seen as the short video below.


More information



DescriptionInformation about Configure Fields on the create issue screen.
Product

Jira, Jira Service Desk, Jira Service Management

Last modified on Jun 10, 2022

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