Log in to Atlassian Cloud site for the first time
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Problem
You have the URL to a cloud site and email to sign up with, but you can't log in.
You cannot remember the URL to your cloud site.
Resolution
You have the URL to a cloud site and email to sign up with, but you can't log in:
- Try to log in to your site using the URL (e.g. <yourcompany>.atlassian.net) and your username (your email address).
- Click Can’t log in? to get a link to reset your password.
If you need further help, refer to Atlassian login issues.
You cannot remember the URL to your cloud site
- Check your email for a welcome email with the subject line “Get started on something amazing.” (If you don't see an email, check in your spam folder to see if it's in there.)
- Make note of your cloud site URL or click the link to access your account.
If you still can't find an email from us, contact our billing and licensing team.
Last modified on Feb 28, 2025
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