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  • Creating a Support Issue

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Creating a support ticket from within the product

JIRA, Confluence, Fisheye, Crucible, JIRA Studio, and our hosted JIRA and Confluence solutions all provide the ability to create a support request that include logs and system information. If you're running one of these products, this is the best way to get a fast response. The table below provides details about this feature in each of the products that supports it.

Product

Instructions

JIRA

Getting Help

Confluence

Troubleshooting Problems & Requesting Technical Support

Fisheye

Contacting Support

Crucible

Contacting Support

JIRA Studio

Creating a Support Request

Enterprise Hosted (JIRA or Confluence)

Logging Support Requests

Creating a support ticket through our web site

If you're running a product that doesn't provide a "Support Request" button (or if your site is down), you can also create a support request through our support web site:

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Browse to our support JIRA and create a ticket under your product's project name.