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JIRA, Confluence, Fisheye, Crucible, JIRA Studio, and our hosted JIRA and Confluence solutions all provide the ability to create a support request that include logs and system information. If you're running one of these products, this is the best way to get a fast response. The table below provides details about this feature in each of the products that supports it.
Enterprise Hosted (JIRA or Confluence)
If you're running a product that doesn't provide a "Support Request" button (or if your site is down), you can also create a support request through our support web site: