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  1. Open up your JIRA distribution, and navigate to the following paths:
    • Standalone: atlassian-jira/WEB-INF/classes/templates/email/
    • Source: jira/src/etc/java/templates/email/
    • WAR: webapp/WEB-INF/classes/templates/email/
  2. Under this directory there are three directories: html, text and subject. The html subdirectory contains the templates used to create emails in html, while the text directory the plain text mail outs. The subject directory contains the templates used to generate the subject of the emails. The templates are named after the event that will trigger the email.
  3. Bring the template up in your favourite text editor. Referring to the JIRA template documentation (particularly Velocity Context for Email Templates​) and Velocity Users Guide, make the customisations you want.
  4. Restart JIRA.

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