Some Users Can't Log in after an Upgrade (v4.2 or earlier)
Symptoms
Some users are unable to login after JIRA is upgraded.
Note: this article only applies to JIRA v4.2 and earlier.
Cause
The new JIRA instance is not integrated with the LDAP repository.
Resolution
Make the changes to WEB-INF/classes/osuser.xml for LDAP on your new instance. You can use the original osuser.xml as a guide. See Integrating JIRA with LDAP for details.
Last modified on Feb 26, 2016
Powered by Confluence and Scroll Viewport.