After upgrading Confluence, the following error appears in the logs 'Unable to resolve com.atlassian.confluence.plugins.templates'
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Templates provided by user-installed plugins, if not updated, may become incompatible with newer versions of Confluence generating errors. This problem may occur after upgrading Confluence.
Environment
This problem was identified in Confluence server and datacenter version 7.4. It could also affect other versions of Confluence.
Diagnosis
The following appears in atlassian-confluence.log:
2021-01-09 07:13:06,745 ERROR [FelixDispatchQueue] [osgi.container.felix.FelixOsgiContainerManager] fram
eworkEvent Framework error in bundle com.atlassian.confluence.plugins.templates-dev
org.osgi.framework.BundleException: Unable to resolve com.atlassian.confluence.plugins.templates-dev [28
9](R 289.0): missing requirement [com.atlassian.confluence.plugins.templates-dev [289](R 289.0)] osgi.wi
ring.package; (osgi.wiring.package=com.atlassian.confluence.plugin.templates.export) Unresolved requirem
ents: [[com.atlassian.confluence.plugins.templates-dev [289](R 289.0)] osgi.wiring.package; (osgi.wiring
.package=com.atlassian.confluence.plugin.templates.export)]
...
2021-01-09 07:13:06,618 ERROR [FelixDispatchQueue] [osgi.container.felix.FelixOsgiContainerManager] fram
eworkEvent Framework error in bundle com.atlassian.confluence.plugins.templates-hr
org.osgi.framework.BundleException: Unable to resolve com.atlassian.confluence.plugins.templates-hr [290
](R 290.0): missing requirement [com.atlassian.confluence.plugins.templates-hr [290](R 290.0)] osgi.wiri
ng.package; (osgi.wiring.package=com.atlassian.confluence.plugin.templates.export) Unresolved requiremen
ts: [[com.atlassian.confluence.plugins.templates-hr [290](R 290.0)] osgi.wiring.package; (osgi.wiring.pa
ckage=com.atlassian.confluence.plugin.templates.export)]
Cause
The template apps have been archived and are no longer compatible with Confluence 5.1.5, 5.5.7, or later versions
Solution
Refer to Uninstalling apps to remove the incompatible apps. To uninstall an app:
- From the top navigation bar in your application, choose
> Add-ons or Manage apps - Find the app you want to uninstall, and choose Uninstall.
- A notice appears indicating that the app was successfully uninstalled.