Summary

Accessing Time Tracking Report shows the following message - "no issues associated with the version".

Environment

Jira cloud - Company-managed projects

Diagnosis

Time Tracking Reports in a JSW project in the customer's instance don't generate any data. It says that there are no issues matching the fix version. As per the following document Generate a report the fix version has been mandated to be used in the issue configuration. However, in the same configuration as the customer, it was possible to generate the report.

Cause

The Fix-version field was set to "hide" in the field configuration.

Solution

Change the field configuration to "show" the Fix version and this will solve the issue.

• To access the Time tracking report - 
  • Navigate to Reports -> Time Tracking Report.