How to send a webhook with all worklog entries using Automation for Jira

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Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary


When using Jira webhooks to send data to an external system, the events relating to Worklogs are limited to 20 Worklog entries. If an issue has more than 20 Worklog entries, the data from the Web Event discard entries starting with the 21st.

Diagnosis


Steps to reproduce the problem:

1. Create an issue with more than 20 worklog entries, for instance, 25 entries.

2. Configure Jira webhook to capture worklog actions - create, update, delete and send a hook. You can use a free web hook server for the test, like https://webhook.site/.

3. Add a new worklog entry.

4. Webhook was triggered and https://webhook.site/ received 2 entries:
a) one is the output of the Rest call to issue -> It does list the first 20 entries
b) The second one is the new worklog entry -> 26

It is missing the worklog entries from 21 - 25, with no available workaround: The payload was edited for clarity, removing part of the fields and numbering the worklog entries:

{"timestamp":1666877021969,"webhookEvent":"jira:worklog_updated","issue_event_type_name":"issue_work_logged",
"user":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"issue":{"id":"10022","self":"http://<jira base url>/rest/api/2/issue/10022","key":"SCRUM-23",

"fields":{"issuetype":{"self":"http://<jira base url>/rest/api/2/issuetype/10002","id":"10002","description":"Created by Jira Software - do not edit or delete. Issue type for a user story.","iconUrl":"http://<jira base url>/images/icons/issuetypes/story.svg","name":"Story","subtask":false},"timespent":21060,"project":{"self":"http://<jira base url>/rest/api/2/project/10000","id":"10000","key":"SCRUM","name":"SCRUM","projectTypeKey":"software","avatarUrls":{"48x48":"http://<jira base url>/secure/projectavatar?avatarId=10324","24x24":"http://<jira base url>/secure/projectavatar?size=small&avatarId=10324","16x16":"http://<jira base url>/secure/projectavatar?size=xsmall&avatarId=10324","32x32":"http://<jira base url>/secure/projectavatar?size=medium&avatarId=10324"}},"fixVersions":[{"self":"http://<jira base url>/rest/api/2/version/10000","id":"10000","name":"Version 1.0","archived":false,"released":true,"releaseDate":"2022-10-03"}],"customfield_10110":null,"customfield_10111":null,"aggregatetimespent":21060,"resolution":null,"customfield_10112":null,"customfield_10113":null,"customfield_10114":[],"customfield_10106":2.0,"customfield_10107":null,"customfield_10108":null,"customfield_10109":null,"resolutiondate":null,"workratio":-1,"lastViewed":"2022-10-27T10:23:41.885-0300","watches":{"self":"http://<jira base url>/rest/api/2/issue/SCRUM-23/watchers","watchCount":0,"isWatching":false},"created":"2022-09-19T06:00:40.345-0300","priority":{"self":"http://<jira base url>/rest/api/2/priority/3","iconUrl":"http://<jira base url>/images/icons/priorities/medium.svg","name":"Medium","id":"3"},"
[...]
"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"created":"2022-10-01T14:35:40.345-0300","updated":"2022-10-01T14:35:40.345-0300"}],"maxResults":1,"total":1,"startAt":0},"votes":{"self":"http://<jira base url>/rest/api/2/issue/SCRUM-23/votes","votes":0,"hasVoted":false},

"worklog":{"startAt":0,"maxResults":20,"total":26,
"worklogs":[

(1) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10000","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T17:05:55.349-0300","updated":"2022-10-18T17:05:55.349-0300","started":"2022-10-18T17:05:00.000-0300","timeSpent":"1m","timeSpentSeconds":60,"id":"10000","issueId":"10022"},

(2) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10001","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T19:36:17.707-0300","updated":"2022-10-18T19:36:17.707-0300","started":"2022-10-18T19:36:00.000-0300","timeSpent":"2m","timeSpentSeconds":120,"id":"10001","issueId":"10022"},

(3) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10002","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T19:40:05.139-0300","updated":"2022-10-18T19:40:05.139-0300","started":"2022-10-18T19:40:00.000-0300","timeSpent":"3m","timeSpentSeconds":180,"id":"10002","issueId":"10022"},

(4) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10003","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"xxxxx","created":"2022-10-18T20:27:46.154-0300","updated":"2022-10-18T20:27:46.154-0300","started":"2022-10-18T20:27:00.000-0300","timeSpent":"4m","timeSpentSeconds":240,"id":"10003","issueId":"10022"},

(5) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10004","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sdaasdasd","created":"2022-10-18T20:28:11.303-0300","updated":"2022-10-18T20:28:11.303-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"5m","timeSpentSeconds":300,"id":"10004","issueId":"10022"},

(06) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10005","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T20:28:20.002-0300","updated":"2022-10-18T20:28:20.002-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"6m","timeSpentSeconds":360,"id":"10005","issueId":"10022"},

(07) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10006","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T20:28:27.369-0300","updated":"2022-10-18T20:28:27.369-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"7m","timeSpentSeconds":420,"id":"10006","issueId":"10022"},

(08) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10007","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T20:28:33.612-0300","updated":"2022-10-18T20:28:33.612-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"8m","timeSpentSeconds":480,"id":"10007","issueId":"10022"},

(09) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10008","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sdfdsfsdf","created":"2022-10-18T20:28:44.290-0300","updated":"2022-10-18T20:28:44.290-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"9m","timeSpentSeconds":540,"id":"10008","issueId":"10022"},

(10) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10009","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T20:28:50.600-0300","updated":"2022-10-18T20:28:50.600-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"10m","timeSpentSeconds":600,"id":"10009","issueId":"10022"},

(11) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10010","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"dasdadsasd","created":"2022-10-18T20:28:57.929-0300","updated":"2022-10-18T20:28:57.929-0300","started":"2022-10-18T20:28:00.000-0300","timeSpent":"11m","timeSpentSeconds":660,"id":"10010","issueId":"10022"},

(12) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10011","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"xvxcvxcvxcvcxvcxv","created":"2022-10-18T20:29:35.907-0300","updated":"2022-10-18T20:29:35.907-0300","started":"2022-10-18T20:29:00.000-0300","timeSpent":"12m","timeSpentSeconds":720,"id":"10011","issueId":"10022"},

(13) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10012","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"","created":"2022-10-18T20:30:08.783-0300","updated":"2022-10-18T20:30:08.783-0300","started":"2022-10-18T20:29:00.000-0300","timeSpent":"13m","timeSpentSeconds":780,"id":"10012","issueId":"10022"},

(14) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10013","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sdfsfdfsdfds","created":"2022-10-18T20:30:19.365-0300","updated":"2022-10-18T20:30:19.365-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"14m","timeSpentSeconds":840,"id":"10013","issueId":"10022"},

(15) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10014","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sssddsd","created":"2022-10-18T20:30:29.301-0300","updated":"2022-10-18T20:30:29.301-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"15m","timeSpentSeconds":900,"id":"10014","issueId":"10022"},

(16) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10015","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"xxxxxxxx","created":"2022-10-18T20:30:37.154-0300","updated":"2022-10-18T20:30:37.154-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"16m","timeSpentSeconds":960,"id":"10015","issueId":"10022"},

(17) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10016","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sdsddfssdfsdf","created":"2022-10-18T20:30:45.567-0300","updated":"2022-10-18T20:30:45.567-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"17m","timeSpentSeconds":1020,"id":"10016","issueId":"10022"},

(18) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10017","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sdfsdfdsdfs","created":"2022-10-18T20:30:53.707-0300","updated":"2022-10-18T20:30:53.707-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"18m","timeSpentSeconds":1080,"id":"10017","issueId":"10022"},

(19) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10018","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"sfsdfsdf","created":"2022-10-18T20:31:03.877-0300","updated":"2022-10-18T20:31:03.877-0300","started":"2022-10-18T20:30:00.000-0300","timeSpent":"19m","timeSpentSeconds":1140,"id":"10018","issueId":"10022"},

(20) {"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10019","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"fsdfsdfsfd","created":"2022-10-18T20:31:12.217-0300","updated":"2022-10-18T20:31:12.217-0300","started":"2022-10-18T20:31:00.000-0300","timeSpent":"20m","timeSpentSeconds":1200,"id":"10019","issueId":"10022"}]},"archivedby":null}},"changelog":{"id":"10500","items":[{"field":"WorklogId","fieldtype":"jira","from":"10200","fromString":"10200","to":null,"toString":null},{"field":"timespent","fieldtype":"jira","from":"19500","fromString":"19500","to":"21060","toString":"21060"}]}}


Second webhook, with the new worklog added:

{"timestamp":1666877021949,"webhookEvent":"worklog_created","worklog":{"self":"http://<jira base url>/rest/api/2/issue/10022/worklog/10200","author":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"updateAuthor":{"self":"http://<jira base url>/rest/api/2/user?username=userx","name":"userx","key":"JIRAUSER10000","emailAddress":"userx@test.com","avatarUrls":{"48x48":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=48","24x24":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=24","16x16":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=16","32x32":"https://www.gravatar.com/avatar/8abfdb53680138f2783d1a7dd3e027b0?d=mm&s=32"},"displayName":"userx@test.com","active":true,"timeZone":"America/Sao_Paulo"},"comment":"26 min","created":"2022-10-27T10:23:41.949-0300","updated":"2022-10-27T10:23:41.949-0300","started":"2022-10-27T10:23:00.000-0300","timeSpent":"26m","timeSpentSeconds":1560,"id":"10200","issueId":"10022"}}

Webhook used for the test:


 



Cause


When the Jira webhook is querying the {{rest/api/2/issue/issueKey}} endpoint, the {{worklog}} properly only includes the first twenty results - and this property does not support the usage of expansion or pagination, as outlined in the REST API platform page documentation.

This problem is being tracked on the bugs  JRASERVER-69308 - Getting issue details... STATUS and  JRASERVER-34746 - Getting issue details... STATUS .

Solution

We can use Automation for Jira add-on to send the webhooks, using smart values to handle the list of worklog entries, and it does list all the entries.


Steps used for this test:

1. Using a WebHook Server to receive the webhooks, for instance, https://webhook.site/

2. Create an Automation Rule to be triggered when a worklog event happens. 

Sample of a JSON payload:

{{#issue.worklogs}}
"self":{{self}},
"author":{
"self":{{author.self}},
"name":{{author.name}},
"key":{{author.key}},
"emailAddress":{{author.emailAddress}},
"displayName":{{author.displayName}},
"active":{{author.active}},
"timeZone":{{author.timeZone}},
"updateAuthor":{
"self":{{updateAuthor.self}},
"name":{{updateAuthor.name}},
"key":{{updateAuthor.key}},
"emailAddress":{{updateAuthor.emailAddress}},
"displayName":{{updateAuthor.displayName}},
"active":{{updateAuthor.active}},
"timeZone":{{updateAuthor.timeZone}},
"comment":{{comment}},
"created":{{created}},
"updated":{{updated}},
"started":{{started}},
"timeSpent":{{timeSpent}},
"timeSpentSeconds":{{timeSpentSeconds}},
"id":{{id}},
"issueId":{{issueId}}
{{/}}


3. Use an issue on Jira with more than 20 worklog entries, and add one new worklog



4. Observe the content received on the Webhook server, all worklog entries were received:




Last modified on Dec 20, 2022

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