Jira installer presenting an OutOfMemoryError during an upgrade.
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Jira installer having OutOfMemoryError during an upgrade. The following error will be logged in the install4jError.log:
Exception:
java.lang.OutOfMemoryError: Java heap space
at java.base/java.io.WinNTFileSystem.list(Native Method)
at java.base/java.io.File.normalizedList(Unknown Source)
at java.base/java.io.File.listFiles(Unknown Source)Cause
The Jira installer is built using install4j and it allocates by default 2GB of memory, which may not be enough when updating a large Jira environment.
Solution
You can pass an install4j parameter that will increase the installer heap memory size: -J-Xmx5000m
.\atlassian-jira-software-8.20.16-x64.exe -J-Xmx5000mAdjust the Xmx value according to your system.