Summary

As a Jira Administrator, you might need to add information from the managed user accounts profile to your Jira issues.

Environment

.
Jira Cloud.

Solution

This could be performed by Jira Automation and the User Management REST API.

 To create this new Automation rule you can follow these steps: 

1. Go to Project Settings > Automation > Create rule.
2. Select a trigger for the rule, in our case, we will use the 'Issue created' trigger.
3. Select the 'Send web request' action.
   • In the Web request URL enter: https//api.atlassian.com/users/{{reporter.accountId}}/manage/profile
     • We use the Get Profile API call. 
     • we also use the {{reporter.accountId}} smart value to get the user Id, for more information about User Smart Values please refer to: Jira smart values - users
   • In the Headers you should add: 
     • Name: Authorization, Value: Bearer <API-KEY>
     • Name: Accept, Value: application/json
   • in the HTTP method option select 'GET'.
   • Select the 'Delay execution of subsequent rule actions until we've received a response for this web request' checkbox to get the 'webResponse' object. 
     
4. Select and Update the Issue action and use the {{webResponse.body.account.extended_profile}} smart value to access the data on the user account profile.
   • In the example we get the department from the User profile and added it to the Audit log: