Summary

Users are unable to split issues due to a field validator in the workflow, encountering the following error: 

Environment

Jira cloud only.

Diagnosis

Diagnosis

1. Reproduce the issue and capture the HAR logs.
2. Look for the following error in the HAR logs:

   
   message: "[InvalidInputException: [Error map: [{}]] [Error list: [[Please fill in the <ABC> field]]]"

Cause

The issue is caused by a bug in the workflow validator, as documented in JSWCLOUD-22317. The workflow validator is erroneously causing this problem.

Solution

1. Identify the field name from the HAR error message (e.g., <ABC>).
2. Navigate to the field configuration settings in Jira.
3. Make the identified field required in the field configuration.
4. Remove the same field from the workflow validator.

By following these steps, the user will manually add the field value while creating the issue, avoiding any issues during the splitting process. For better understanding and implementation, please refer to the attached video.

Attached Video:

 Make field required..mp4