Configuring LDAP Results in 'Unprocessed Continuation References'
Content of this KB page relates to system running JIRA prior to the 4.3 release.
Symptoms
The following appears in the atlassian-jira.log:
2008-02-20 08:35:07,143 http-443-Processor21 ERROR [user.provider.ldap.LDAPCredentialsProvider] Connected but encountered error checking if LDAP had more results. For Unprocessed Continuation References, try adding <property name="java.naming.referral">follow</property> to the LDAPCredentialsProvider config.
javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=mcdonaldbradley,dc=local'
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2784)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2758)
at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1812)
Cause
JIRA matches more than one result in your LDAP server and it is trying to search to another domain but cannot.
Resolution
Add the following property in <install directory>atlassian-jira/WEB-INF/classes/osuser.xml:
<property name="java.naming.referral">follow</property>
Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.
Last modified on Nov 1, 2018
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