Documentation for JIRA 4.0. Documentation for other versions of JIRA is available too.

Symptoms

While Contegix can upgrade your JIRA and Greenhopper plugin to the 4.0 version, it is up the to customer to update their Greenhopper license once installed.

Resolution

Once Contegix has successfully upgraded your hosted JIRA instance and Greenhopper plugin to 4.0, the customer should take the following steps to update the Greenhopper license:

1. Visit http://my.atlassian.com and select the Greenhopper license

2. Click Upgrade your license key

3. Select a user-level for Greenhopper. This must match or exceed your number of users in JIRA.

4. Copy the license key that is displayed

5. Go to the Administration screen in your JIRA system. Click Greenhopper License in the System section

6. Enter your Greenhopper license from Step 4

Unknown macro: {htmlcomment}

It is not possible to use a $10 Greenhopper Starter license with JIRA Hosted. (A Greenhopper Starter license can only be used with a JIRA Starter license.)

Severity

Low
Regular Expression:
Article ID: GHKB213525694



Log a request with our support team.



Raise an issue for our developers.



See answers from the community.



Blog and update.

Except where otherwise noted, content in this space is licensed under a Creative Commons Attribution 2.5 Australia License.