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Different organisations use JIRA to track different kinds of issues. Depending on how your organisation is using JIRA, an issue could represent a software bug, a project task, a helpdesk ticket, a leave request form, etc.
A JIRA issue typically looks like this:
Your JIRA issues may look different to the above screenshot if your administrator has customised JIRA for your organisation.
The numbered fields shown in the above screenshot are:
Additionally, if your administrator has enabled 'Time-Tracking', the following fields will appear above the 'Description' field:
Some of the most important fields - 'Type', 'Priority', 'Status' and 'Resolution' - are described as follows:
JIRA can be used to track many different types of issues. The default types are listed below, but please note that your JIRA administrator may have customised this list to suit your organisation.
Bug — A problem which impairs or prevents the functions of the product.
Improvement — An enhancement to an existing feature.
New Feature — A new feature of the product.
Task — A task that needs to be done.
Custom Issue — A custom issue type, as defined by your organisation if required.
An issue's priority indicates its relative importance. The default priorities are listed below; note that both the priorities and their meanings can be customised by your JIRA administrator to suit your organisation.
Blocker — Highest priority. Indicates that this issue takes precedence over all others.
Critical — Indicates that this issue is causing a problem and requires urgent attention.
Major — Indicates that this issue has a significant impact.
Minor — Indicates that this issue has a relatively minor impact.
Trivial — Lowest priority.
Each issue has a status, which indicates where the issue currently is in its lifecycle ('workflow'). An issue starts as being 'Open', then generally progresses to 'Resolved' and then 'Closed'; or, depending on circumstances, it may progress to other statuses. Please also note that your JIRA administrator may have customised the available statuses to suit your organisation.
Open — This issue is in the initial 'Open' state, ready for the assignee to start work on it.
In Progress — This issue is being actively worked on at the moment by the assignee.
Resolved — A Resolution has been identified or implemented, and this issue is awaiting verification by the reporter. From here, issues are either 'Reopened' or are 'Closed'.
Reopened — This issue was once 'Resolved' or 'Closed', but is now being re-examined. (For example, an issue with a Resolution of 'Cannot Reproduce' is Reopened when more information becomes available and the issue becomes reproducible). From here, issues are either marked In Progress, Resolved or Closed.
Closed — This issue is complete.
An issue can be resolved in many ways, only one of them being 'Fixed'. The default resolutions are listed below; note that your JIRA administrator may have customised these to suit your organisation.
Fixed — A fix for this issue has been implemented.
Won't Fix — This issue will not be fixed, e.g. it may no longer be relevant.
Duplicate — This issue is a duplicate of an existing issue. Note: it is recommended you create a link to the duplicated issue.
Incomplete — There is not enough information to work on this issue.
Cannot Reproduce — This issue could not be reproduced at this time, or not enough information was available to reproduce the issue. If more information becomes available, please reopen the issue.