GreenHopper Installation and Upgrade Guide

On this page:

Before you begin

Please note the following information before you install/upgrade/remove GreenHopper:

You must be a JIRA administrator to carry out the instructions on this page.
Please check the Supported Platforms to ensure your version of JIRA supports the intended GreenHopper version.
Please allocate an extra 256M of RAM to JIRA, just for GreenHopper — ie. please allocate a minimum of 512M to JIRA, instead of 256M. For details on how to do this, please see: Increasing JIRA Memory.
Internet Explorer 6 is not supported from GreenHopper 4.0 onwards. If you are currently using Internet Explorer 6, we strongly recommend that you upgrade to Internet Explorer 7 or later. If you cannot upgrade, you may want to consider installing Google Chrome Frame instead.

Please note: GreenHopper does alter JIRA tables to support project templates. However, GreenHopper will not add additional tables to the JIRA database, and adding or removing GreenHopper from your installed plugins will not cause any collateral damage to your JIRA data.

Installing GreenHopper

Before you begin:

If you don't already have JIRA 4.2 or later installed, please follow the instructions in the JIRA Installation Guide.
If you don't already have the Universal Plugin Manager installed, please follow the instructions in the JIRA documentation on Managing Plugins.

Installing the GreenHopper Plugin

Installing GreenHopper is no different to installing any other JIRA plugin:

Log in to JIRA as a user with the 'JIRA System Administrators' global permission.
Click the 'cog' icon on the top bar (or click Administation if using an older version of JIRA) and select Add-ons. The Universal Plugin Manager (UPM) page will be displayed.
On the Find new add-ons page, type 'GreenHopper' in the search box.
The GreenHopper add-on will appear in the list below the search box. Click the Install button. A confirmation message and the add-on details will display, if it is installed successfully.

Entering your GreenHopper License

For details on entering your GreenHopper License details, please refer to Specifying your License Details.

Configuring GreenHopper

To configure GreenHopper, read the GreenHopper 101 Guide.

Which languages are supported?

For now, English, French, German, Japanese and Dutch are supported. Almost all character sets (like Cyrillic, Greek...) are supported in the inputs. More languages will be supported in future releases.

Upgrading GreenHopper

Upgrading GreenHopper is no different to upgrading any other JIRA plugin.

Download the new version of the jar file from the GreenHopper Download Center (If you have a .zip simply rename your file as a .jar — Internet Explorer is playing tricks on you)
Shut down your Web server.
Remove the old version of the jar from your {JIRA_HOME}/plugins/installed-plugins directory.
Copy the new version of the jar into your {JIRA_HOME}/plugins/installed-plugins directory.
Restart JIRA.

Uninstalling GreenHopper

To uninstall GreenHopper:

Log in as a user with the 'JIRA Administrators' global permission.
Remove the GreenHopper Ranking type custom field via Administration > Issue Fields > Custom Fields (see the JIRA Custom Fields documentation for details).
Disable the GreenHopper Night Service via Administration > GreenHopper > General Configuration (see the JIRA Services documentation for details).
Remove the GreenHopper JAR file from your {JIRA_HOME}/plugins/installed-plugins directory (see the JIRA Home Directory documentation for details).
Restart JIRA.

Getting Help

You may wish to check out the Atlassian GreenHopper forums for advice from other users. If you need further assistance from us to resolve a problem, please log an issue on our support system.

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