Documentation for JIRA 4.2. Documentation for other versions of JIRA is available too.

When the 'External Password Management' option is set to OFF, the administrator is not presented with the "Set Password" link on the User Details page.

If it is necessary to change user's password in Jira, and it is not possible to turn the 'External Password Management' option to ON, the password can be reset by the following technique:

  1. Access the user's details page under the User Browser. 
  2. Copy the URL of user's details page. It should be similar to: 
    http://localhost:8080/secure/admin/user/ViewUser.jspa?atl_token=c_gH2bEW_w&name=self
  3. Edit the link by replacing the "ViewUser.jspa" with "SetPassword!default.jspa". It will be similar to: 
    http://localhost:8080/secure/admin/user/SetPassword!default.jspa?atl_token=c_gH2bEW_w&name=self
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