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  1. The following appears in the atlassian-jira.log:

  2. Upgrading to the affected JIRA releases: 4.3.1 - 4.3.3



JIRA 4.3.1 - 4.3.3 are affected by a bug found in JRA-23969the upgrade task.


The below outlined workaround has been create to address this particular upgrade problem and shouldn't be used unless the bug from JRA-23969 is experienced


  1. Generate valid backup of JIRA data.
  2. Perform normal in-place upgrade as outlined in our Upgrade Guide,
  3. Shutdown JIRA when similar error is recoded in the atlassian-jira.log:

    2011-04-04 15:13:43,156 main ERROR      [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Error: JIRA failed to connect to the LDAP server using 
    the configuration in the osuser.xml file. LDAP error: <br /> org.springframework.ldap.PartialResultException: Unprocessed Continuation Reference(s); 
    nested exception is javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=mycompany,dc=com'
  4. Perform the SQL workaround:
    1. First check the Directory ID for your LDAP Auth directory:

      We expect the Delegated Directory to have an ID of 3, but best to confirm first.

    2. Now add the "Follow Referral" attribute:

      Alter the "3" to your Directory ID if different.

    3. Additionally tag the 601 task as completed in the following way. Find id of the last record upgrade task:

    4. Increase the id by one and use it in the below insert statement:

    5. Find record of the JIRA build number:

      | id    | propertyvalue |
      | 10034 | 590           |
      1 row in set (0.00 sec)
    6. Update it to the 601 build:

  5. Restart JIRA and let it continue with the upgrade process.

(info) Please see our Troubleshooting LDAP User Management documentation for further assistance with diagnosing LDAP problems.


Upgrade to JIRA 4.3.4 release (when available).

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