Increasing the session timeout

Created by Edwin Dawson [Atlassian Technical Writer], last updated on Aug 26, 2011 1 minute read

Crucible comes with remember me functionality, i.e. so long as user hasn't logged out the computer will remember the user. So technically a user should not be logged out, unless the user has disabled the saving of cookies in their browser settings.

If the user has disabled cookies, and does not want to enable the saving of cookies, then, you can add:

<session-config>
  <session-timeout>120</session-timeout>
</session-config>

in your WEB-INF/web.xml file (see Jetty Documentation), which will increase the session timeout value to two hours.

2 Comments

glych
Nov 18, 2011
Wow. Okay, boys. I'm no one special. I'm not a programmer, I'm not a code-genius like you guys. I use editgrid (www.editgrid.com), which I guess is part of this project, because it works, the functions make more sense to me than excel, and it's mobile. It's a very friendly interface.
The problem I've been having is that I'm getting a timeout error. I don't know where to look for the exact error code #, so I'll just write down what it says:

"Timeout while connecting to editgrid server. The server may be too busy." I click "retry," it does, in the bottom left corner, it says it's trying to save, Rinse. Repeat.
There is NOOOOOO "report a bug," link (at least an obvious one) and their contact an admin page is deplorable. I don't know what anyone does. Somehow, in the shuffle of trying to find where to report a problem, I found this page which I guess is part of the same project.
In many ways, I'm confused, and frustrated.
Help me Old Code Ben's Kenobi... you guys are my only hope!
A very confused non-programmer.
-glych
Sean deBardelaben
Feb 16, 2012
We have tried to change this and cannot get it to work. I've been told there is a "remember me" functionality but have not been able to find it...