During the removal of a certain group(s) in JIRA user(s), JIRA would not process the command and act like there are no process done as the group membership is not removed. There are no stack traces thrown by JIRA during the whole process.
Here is a video explaining the issue in question:
- In order to confirm that this is the issue, please try to remove another groups on that particular user and see if it is successful.
- This issue usually appear on a deleted user_name(s) that re-added into JIRA.
JIRA did not completely deleted all of the necessary user rows on
cwd_membership, here is the relevant bug report in regards to this issue:
deleteUser leaves stray cwd_membership records
Diagnosis and Resolution