Documentation for JIRA 5.0. Documentation for other versions of JIRA is available too.
Please always provide us with both:
atlassian-jira.log
The logs are written to the log
subdirectory of your JIRA Home Directory (or elsewhere if you have configured a different location). You can view the location of the atlassian-jira.log
in the 'File Paths' section of the System Information page.
Finding the application server log file is application server-specific and in some cases operating system-specific. Here is a decision tree:
logs\stdout_*.log
file in your JIRA Installation Directory and c:\WINDOWS\system32\atlassian-jira.log
(WINDOWS may be replaced by WINNT), or for JIRA WAR, in your Tomcat installation directory.start-jira.bat
:atlassian-jira.log
file in the current directory (wherever you ran startup.bat
from) but this might not work if your current directory isn't writeable (eg. c:\WINNT\system32, the default). Even if you see an atlassian-jira.log
it may be an old one, created from a previous startup. If you value your sanity (and ours) please install JIRA as a service, even if only to get all of the right logs appearing in a consistent place.logs/catalina.out
in your JIRA Installation Directory, or for JIRA WAR, under your Tomcat installation directory.