Fisheye/Crucible fails to start up due to "The system cannot find the file specified"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Fisheye/Crucible does not start up successfully.
The following appears in the atlassian-fisheye-YYYY-MM-DD.log:
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ERROR [main ] fisheye FishEyeWebApplicationContext-doStart - The Web context could not be started
...
com.cenqua.fisheye.rep.DbException: java.io.FileNotFoundException: /path/to/your/fisheye_inst/directory/cache/globalfe/idx0/_186j.fnm (The system cannot find the file specified)Cause
The cache for Fisheye/Crucible became corrupted.
This may have been caused by the following conditions:
The application has been forced to quit
The application crashed
The cache files have been open, edited or deleted
The permissions on the cache directory have been changed
The disk/partition hosting Fisheye ran out of available space, and the cache files could not be upraded
Resolution
Recreate the cache by performing the following steps:
Stop Fisheye/Crucible
Empty the content of /path/to/your/fisheye_inst/directory/cache folder (create a backup of the current content by moving the /path/to/your/fisheye_inst/directory/cache folder to a different location)
Start Fisheye/Crucible
ℹ️ The cache folder contains the review's details (including the comments and the state changes) and the changeset's details (including dates, comments, ids and file paths). The creation of the cache may take some time depending on the number of repositories indexed and their size and the amount of Crucible reviews.
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