Symptoms

Subversion Repository can't be added into JIRA. 

The following appears in the atlassian-jira.log:

ERROR ServiceRunner Subversion Revision Indexing Service [plugin.ext.subversion.SubversionManagerImpl] Error retrieving changes from the repository.
org.tmatesoft.svn.core.SVNException: svn: E175002: Processing REPORT request response failed: XML document structures must start and end within the same entity. (/svn/!svn/bc/12345) 
svn: E175002: REPORT request failed on '/svn/!svn/bc/12345'

Cause

There are multiple possibilities for the error 'E175002' and 'XML document structures must start and end within the same entity' being thrown. The possibilities are:

• such as SVNKit bundled in the JIRA Subversion Plugin is incompatible with the Subversion Server version
• the specific revision is "dirtied"
• SVNkit is trying to use negotiated authentication rather than Basic Authentication

Resolution

• Ensure the SVNKit is compatible with Subversion Server version

• Run the command to check if the version is dirtied or corrupted:

  svn log -r N-1:N -v --with-all-revprops --xml <svn_repo>

  N is referring to revision number . Basically, check if all the tag is closed properly. Eg: <log> tag must be closed with </log>

   

• force JIRA Subversion Plugin to use Basic Authentication in the JIRA Startup Option:

-Dsvnkit.http.methods=Basic