Error "Description Time Level Exception" upon JIRA upgrade
Symptoms
Upon upgrading JIRA to JIRA version 6.x, the following error will be thrown :
JIRA Access Constraints
You cannot access JIRA at present.
Description Time Level Exception
An error occurred performing JIRA upgrade
The data before the upgrade has been exported to /var/atlassian/application-data/jira/export/jira_autoexport_20130612_052939.zip 2013-06-12 05:30:37 error
Exception thrown during upgrade: java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.searchers.DateTimeRangeSearcher.(Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/jql/operand/JqlOperandResolver;Lcom/atlassian/jira/util/velocity/VelocityRequestContextFactory;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/velocity/VelocityManager;Lcom/atlassian/jira/web/action/util/CalendarLanguageUtil;Lcom/atlassian/jira/jql/util/JqlDateSupport;Lcom/atlassian/jira/issue/customfields/searchers/transformer/CustomFieldInputHelper;Lcom/atlassian/jira/timezone/TimeZoneManager;Lcom/atlassian/jira/datetime/DateTimeFormatterFactory;)V
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.searchers.DateTimeRangeSearcher.(Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/jql/operand/JqlOperandResolver;Lcom/atlassian/jira/util/velocity/VelocityRequestContextFactory;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/velocity/VelocityManager;Lcom/atlassian/jira/web/action/util/CalendarLanguageUtil;Lcom/atlassian/jira/jql/util/JqlDateSupport;Lcom/atlassian/jira/issue/customfields/searchers/transformer/CustomFieldInputHelper;Lcom/atlassian/jira/timezone/TimeZoneManager;Lcom/atlassian/jira/datetime/DateTimeFormatterFactory;)V
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149)
at com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112)
at com.atlassian.util.concurrent.ResettableLazyReference.get(ResettableLazyReference.java:87)
...
Caused by: java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.searchers.DateTimeRangeSearcher.(Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/jql/operand/JqlOperandResolver;Lcom/atlassian/jira/util/velocity/VelocityRequestContextFactory;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/velocity/VelocityManager;Lcom/atlassian/jira/web/action/util/CalendarLanguageUtil;Lcom/atlassian/jira/jql/util/JqlDateSupport;Lcom/atlassian/jira/issue/customfields/searchers/transformer/CustomFieldInputHelper;Lcom/atlassian/jira/timezone/TimeZoneManager;Lcom/atlassian/jira/datetime/DateTimeFormatterFactory;)V
...
at com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321)
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143)
... 38 more
Cause
The cause of the above error is the interference of Charting plugin after the upgrade is performed.
Workaround
The workaround for this error, is to disable Charting plugin.
If you are unable to access JIRA's UI:
In this case, you'll want to remove the plugin manually:
- Shutdown JIRA
- Navigate to: $JIRA_HOME/plugins/installed-plugins
- Remove the charting plugins's *.jar file
- It should have a filename similar to jira-charting-plugin-x.x.jar
- It should have a filename similar to jira-charting-plugin-x.x.jar
- Restart JIRA
Last modified on Mar 30, 2016
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